Chat Support response delays

Incident Report for Workato IL

Resolved

Our chat support is now fully operational, and users should no longer experience any responsiveness issues or messaging delays. If you require further assistance or have any questions regarding this event, please contact Workato Support by submitting a ticket at support.workato.com.

Posted Oct 21, 2025 - 06:07 IDT

Identified

We are experiencing issues with our chat support. The chat interface may be unresponsive, and message delivery delays could occur. This is due to an ongoing incident with our chat provider, Intercom. Our team is monitoring the situation closely. In the meantime, you can reach our support team at support@workato.com or via our ticket portal: https://support.workato.com/. We will update you as soon as chat support is restored.

Posted Oct 20, 2025 - 17:12 IDT